BRONX, N.Y.–(BUSINESS WIRE)–Affinity
Health Plan notified 496 heads of household within Affinity’s
membership on August 21, 2015, about the disclosure of some of their
personal information via a mailing of Child Health Plus renewal letters.
A sample of the notification letter sent
to affected households can be found in this link, which explains the
incident in greater detail.
On Friday, August 14, 2015, Affinity discovered that a double-sided
(English/Spanish or English/Chinese language) renewal letter that was
mailed to heads of household on August 4, 2015, had shifted by one page
during print production. This shift caused an error that resulted in
some heads of household receiving letters with a different head of
household’s name, address and children’s name(s) and unique Affinity
member identification number(s) on the back of the letter. Affinity took
immediate action to ensure that no additional mailings were sent
containing this error. We also conducted a review of our print
production processes and implemented additional quality measures to
prevent a future incident.
As stated in the notice to members, the information disclosed, cannot be
used to access any additional information about the child’s health or be
used to obtain medical services. In addition, it is important to note
that no child’s medical or health information was disclosed as a result
of this error. If you have any additional concerns about the incident,
or your Child Health Plus coverage, you can contact our Customer Service
Department, toll free at (866) 247-5678.
Consistent with federal regulatory requirements, Affinity has notified
the Office for Civil Rights within the U.S. Department of Health and
Human Services of the mailing incident and is cooperating in the
investigation of the matter.
Founded in 1986, Affinity is an independent, not-for-profit organization
driven by the mission to help its members, their families and their
communities lead rich and rewarding lives. For nearly 30 years, Affinity
has built one of the area’s largest physician networks, which includes
nearly 30,000 providers and 90 of the top hospitals in the Greater New
York region. Affinity offers a variety of programs under Medicare,
Medicaid, Child Health Plus and Qualified Health Plans on the New York
State of Health Marketplace for members in the Bronx, Brooklyn,
Manhattan, Queens, Staten Island as well as Nassau, Suffolk,
Westchester, Rockland and Orange counties. For more information, visit
AffinityPlan.org or follow Affinity on Twitter and Facebook.
Affinity Health Plan
Ulysee Huling, 718-794-5794