BrightStar Care Receives ‘Best of Home Care Endorsed National Provider’ Designation from Home Care Pulse

National In-Home Care Franchise Sets the Standard for Client and
Employee Satisfaction

CHICAGO–(BUSINESS WIRE)–As a direct result of customer and employee feedback regarding the
company’s superior service offerings and desirable employment
opportunities, BrightStar
Care
, the nation’s leading in-home care franchise, was recently
honored with a 2017 ‘Best of Home Care Endorsed National Provider’ award
from Home Care Pulse.

This new accolade further sets BrightStar Care apart from other home
care providers as it is the only national home care brand to both ensure
quality care through Joint Commission standards and monitor customer and
employee satisfaction through Home Care Pulse. As the industry leader in
customer and employee satisfaction ratings, Home Care Pulse conducts
phone interviews with clients and employees and supplies local
franchisees with powerful insights, resources, and data that allow them
to provide better care and be better employers. Each year, the firm
recognizes companies that are providing the highest level of quality,
professional, and expert care in the home care industry.

BrightStar Care earned the ‘Best of Home Care Endorsed National
Provider’ designation because more than 60 percent of its more than 300
local franchise locations earned Provider of Choice, Employer of Choice,
or Leader in Excellence. This year, the
brand has the highest number
of Provider of Choice designated
agencies of any home care brand (61), the highest number of Employer of
Choice designated agencies of any brand (41), and the second highest
number of Leaders in Excellence winners (14).

“At BrightStar Care, we realize there is no better way to continue to
provide the highest quality of care to both our clients and employees
than to gather, analyze, and implement their feedback,” said Shelly Sun,
CEO and Founder of BrightStar Care. “Receiving this prestigious
designation from Home Care Pulse reinforces the belief that the more we
listen to the people that matter most, the better quality of service we
can provide.”

Each month, Home Care Pulse interviews 10 percent of all BrightStar Care
clients, nurses, and caregivers, and the feedback received is inputted
into a dashboard. The feedback gathered from these conversations helps
BrightStar Care locations remain an employer and homecare provider of
choice.

“Our goal at Home Care Pulse is to empower home care businesses to
provide the best home care possible,” says Aaron Marcum, CEO and Founder
of Home Care Pulse. “We are happy to recognize BrightStar Care as a Best
of Home Care company, and we honor their commitment to their clients and
caregivers, as well as the quality of the overall care they provide.”

In addition to the recent accolades from Home Care Pulse, last year
brought BrightStar Care’s fourth consecutive Enterprise Champion for
Quality award from The Joint Commission, the oldest and largest
nationally recognized health care quality standards organization. This
prestigious distinction is awarded to select franchisors with a proven
commitment to the highest level of quality and safety.

For more information on BrightStar Care and Home Care Pulse, you can
visit www.brightstarcare.com
or www.homecarepulse.com.

About BrightStar Care

Based in Chicago, BrightStar Care is a national private duty home care
and medical staffing franchise with more than 300 locations which
provide medical and non-medical services to clients within their homes,
as well as supplemental care staff to corporate clients. BrightStar Care
franchise locations across the country employ over 2,500 registered
nurses who play a unique role in overseeing the care for each individual
client, a service that no other private duty home care provider offers.
In addition, BrightStar Care is the only national home care franchise to
receive The Joint Commission’s Enterprise Champion for Quality award
every year since the award’s inception. In 2017, the company ranked No.
69 on Entrepreneur Magazine’s Franchise 500 list and was included for
the tenth consecutive year on Inc. Magazine’s prestigious Inc. 5000
list. For more information on BrightStar Care please visit www.brightstarcare.com;
to find out more about BrightStar Care Franchising, visit www.franchise.brightstarcare.com.

About Home Care Pulse

Home Care Pulse is the industry’s leading firm in satisfaction research
and quality assurance. On behalf of home care businesses across North
America, Home Care Pulse gathers unbiased satisfaction ratings from
clients and caregivers and detailed feedback to ensure the best in-home
care possible can be provided. Powerful online reports allow businesses
to identify needs and take action to increase satisfaction, reduce
caregiver turnover, and address client needs. For more information,
please call Home Care Pulse at (877) 307-8573 or visit homecarepulse.com.

Contacts

Media Contact:
Fishman Public Relations
Julianne
Stevenson, 847-945-1300
jstevenson@fishmanpr.com