Chat Your Way to Your Next Trip: Skyscanner Launches Facebook Messenger bot for Travel Search

EDINBURGH, Scotland–(BUSINESS WIRE)–Global travel search engine Skyscanner has today
announced the launch of a Facebook Messenger bot allowing users to
search for flights conversationally.

Available to any Messenger user typing in English, travelers will be
able to interact with the bot to ask for live flight prices, as well as
to ask Skyscanner for destination inspiration.

The flight search bot responds with answers to user travel queries in a
natural conversational manner. Messenger users can then follow a link
to Skyscanner’s site to book their chosen travel itinerary.

Skyscanner has been an early adopter when it comes to the recent
conversational search trend. Earlier this year
the metasearch site became the world’s first travel search brand to
create a voice search skill for the Amazon Alexa voice service and now
with the launch of the Messenger bot, Skyscanner has ensured that it has
been ahead of the curve in the travel search space.

The Messenger bot combines several components of Skyscanner’s innovative
technology. In addition to the travel search engine’s powerful flights
API data, the bot also returns inspirational destination suggestions
based on user search trends and cheapest pricing, similar to the
‘Everywhere’ functionality in its website and apps. Users can simply
type “not sure” when asked where they wish to go, and suggestions start
to appear.

Filip Filipov, Director at Skyscanner commented, “The messaging economy
and conversational search are areas which we believe are incredibly
important evolutionary features for the travel industry. It has been a
top priority for us to take a pioneering approach when it comes to
building a bot for the Messenger Platform. We want to make travel search
as easily accessible as possible, and believe that the launch of our
Messenger bot will allow more people to search for their travel in a fun
and informative way.”

The Skyscanner bot can be found by visiting m.me/Skyscanner.

  • Skyscanner is a leading global travel search company providing free
    search of flights, hotels and car rental around the world.
  • Founded in 2003 Skyscanner helps over 50 million people each month to
    find their travel options.
  • Skyscanner is available in 30 languages.
  • Skyscanner’s highly-rated free mobile apps have been downloaded over
    40 million times.
  • The privately-owned company employs over 770 staff and has ten global
    offices in Barcelona, Beijing, Budapest, Edinburgh, Glasgow, London,
    Miami, Shenzhen, Singapore and Sofia.
  • For more information, please visit www.skyscanner.com.

Contacts

Skyscanner
Randi Wolfson, +1 917 204 3396
Head of
Communications, Americas
randi.wolfson@skyscanner.com