2016 assistance funds to help customers facing financial hardship
avoid service disconnection
CHICAGO–(BUSINESS WIRE)–ComEd announced it has dedicated $10 million in assistance funds again
for the fifth consecutive year to help customers facing financial
hardships and potential disconnection. These dollars are part of a
five-year, $50 million commitment to help ComEd customers struggling to
pay their utility bills, a result of the Smart Grid law enacted in 2011.
The company is looking to extend this assistance through 2021 under new
legislation, known as ComEd’s Future Energy Plan.
The ComEd shareholder-funded CARE programs are focused on helping
military families, veterans, senior citizens and customers who may have
experienced a job loss, illness or disability and need help paying their
electric bills. ComEd also offers assistance to non-profit organizations
that are experiencing a hardship. In addition, the company is offering
flexible options and ease of payment for customers who need help paying
their bill, including minimum pay options, budget bill, and deferred
“We understand that assistance can be critical to customers who struggle
financially. The funding for the CARE programs has served as a vital
resource helping thousands of vulnerable customers pay their electric
bills,” said Val Jensen, SVP of Customer Operations, ComEd. “ComEd is
dedicated to helping our customers and we hope to be able to continue
offering programs like CARE, as we know a little can go a long way in
getting someone back on track.”
Last year through ComEd’s CARE programs, the utility was able to help
more than 22,000 customers with financial grants. Service disconnection
is always the last resort, and only occurs after a lengthy process that
is designed to avoid this outcome. The $10 million for 2016 will provide
relief to customers in need and help get them back on track to managing
their utility bill. The utility is also running advertisements to
increase awareness of the available funds and to encourage customers in
need to apply for assistance.
ComEd’s customer CARE programs are designed to help a variety of
qualified customers, including:
Seniors and Families
ComEd’s Residential Hardship program allows income-eligible,
residential customers to apply once every two years for grants of up
to $500. Eligible hardships include job loss, illness, military
deployment, and senior or disability-related hardships.
ComEd’s CHAMP program, which stands for ComEd Helps Activated/Disabled
Military Personnel, is a financial-assistance program that offers a
package of benefits to qualified military personnel who reside within
ComEd’s service territory and have fallen behind on their electric
bills. ComEd has assisted activated and deployed members of the U.S.
Armed Forces, National Guard, Reserves and honorably discharged
veterans. ComEd provides grants of up to $1,000 (once every two years,
while funds are available).
Through our Nonprofit Special Hardship program, ComEd makes grants of
up to $2,000, once every two years, to eligible non-profit
organizations that have fallen behind on their electric bills.
For more information on ComEd’s financial assistance programs, including
eligibility requirements please visit ComEd.com/CARE or call
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon
Corporation (NYSE: EXC), the nation’s leading competitive energy
provider, with approximately 7.8 million customers. ComEd provides
service to approximately 3.8 million customers across northern Illinois,
or 70 percent of the state’s population. For more information
and connect with the company on Facebook,