Customers say ease of installation tops competitor thermostats
ST. LOUIS–(BUSINESS WIRE)–As connected-home technology grows increasingly popular, consumers are
looking for tech solutions that make life easier but don’t require an
engineering degree or quickly become obsolete. Maybe that’s why the
Sensi™ Wi-Fi Programmable Thermostat landed top customer satisfaction
marks in the inaugural J.D. Power 2016 Smart Thermostat Satisfaction
The J.D. Power report found that ease of installation and usage were key
factors in overall satisfaction with smart thermostats.
“Consumers are gravitating toward products that are not just smart but
that also provide clear additional value to our lives without a lot of
hassle,” said Robert T. Sharp, executive president of Emerson Commercial
& Residential Solutions. “The J.D. Power report shows what professional
heating and cooling contractors and consumers have already experienced:
The Sensi thermostat is reliable, simple to install and a great
investment. It also makes it easy to control your home comfort from
anywhere, with the touch of a button.”
In addition to ranking highest in overall customer satisfaction, J.D.
Power recognized Sensi thermostat as the highest scoring smart
thermostat brand in the areas of ease of install/setup, reliability,
energy efficiency, price paid and internet connectivity.
“Smart thermostat customers are taking a hands-on approach to
researching, buying and installing a product that allows them to have,
in effect, a hands-off experience,” according to J.D. Power.
The Sensi thermostat, one of the most affordable choices in the
connected-thermostat category, has several differentiating features.
Whether the thermostat is installed by the consumer or an HVAC
contractor, the Sensi thermostat provides detailed instructions and
videos that clearly show each step from start to finish. With the in-app
contractor designation feature, HVAC professionals can leave behind a
virtual business card for customers to reference and get assistance when
needed. It offers precision temperature control with +/- one-degree
accuracy and was the first Wi-Fi thermostat to achieve Energy Aware™
certification. Consumers can also use the Sensi thermostat with popular
smart-home platforms, including Wink and Amazon Echo.
Emerson (NYSE: EMR), headquartered in St.
Louis, Missouri (USA), is a global technology and engineering company
providing innovative solutions for customers in industrial, commercial,
and residential markets. Our Emerson Automation Solutions business helps
process, hybrid, and discrete manufacturers maximize production, protect
personnel and the environment while optimizing their energy and
operating costs. Our Emerson Commercial and Residential Solutions
business helps ensure human comfort and health, protect food quality and
safety, advance energy efficiency, and create sustainable
infrastructure. For more information visit Emerson.com.
About J.D. Power
J.D. Power is a marketing, consumer
intelligence, and data and analytics company that helps its clients
measure, understand, and improve the key performance metrics that drive
their growth and profitability. J.D. Power’s industry benchmarks, unique
data and analytics platform and reputation for independence and
credibility has established the company as one of the world’s most
well-known and trusted providers of Voice of the Customer insights.
Established in 1968, J.D. Power is headquartered in Costa Mesa,
California, and has offices in North/South America, Asia Pacific, and
Europe. For more information on car
reviews and ratings, car
phone ratings, and more, please visit jdpower.com/ratings.
Ashley Wiehle, 314-982-7718