Fiserv Delivers Next Generation Billing and Payments Experience With BillMatrix Next

Payment flexibility means billers can meet customers at their payment
points of preference

(NASDAQ: FISV), a leading global provider of financial services
technology solutions, today introduced BillMatrix®
. Designed to help utility, insurance, lending, healthcare,
telecommunication and financial services companies of all sizes meet
their customers where, how and when they want to receive and pay bills,
BillMatrix Next provides a configurable, multichannel electronic billing
and payment platform with an intuitive interface that can be implemented
in a matter of weeks, not months.

“People are thinking about living their lives, not about how and when to
pay their bills,” said Michael O’Laughlin, president, Biller Solutions,
Fiserv. “We designed BillMatrix Next to help our clients deliver a
billing and payment experience that satisfies customer expectations for
faster bill payments that are as easy, convenient and intuitive as the
push of a button or swipe of the finger, all while being secure.”

Using BillMatrix Next, billers can accept debit, credit and ACH
payments, either same-day or in real time through an integration with
the NOWSM Network from Fiserv, resulting in faster payments
and better collection. BillMatrix Next also supports both registered
user and guest payments for improved customer satisfaction. Recent
Fiserv research shows that guest checkout at biller sites is preferred
by one in four households as more convenient, because it does not
require remembering a password.

“There is an increasing number of situations throughout consumers’ lives
where they have a great digital experience,” said David Albertazzi,
senior analyst, Aite Group. “Billing and payments has lagged in this
area, but it does not have to. BillMatrix Next has introduced
substantial enhancements that address consumers’ desires for better
channel integration and aesthetics.”

“Behind the improved aesthetics of BillMatrix Next is flexible
technology that allows for quicker and more agile adjustments as well as
increased self-service,” continued O’Laughlin. “The more flexible the
technology, the more extensible the investment becomes. Our research
shows 79 percent of billers believe a multichannel product from one
vendor is important.”

Payment channel switching has become the norm for consumers as the vast
majority of households expect more options than ever before, using
almost four different channels to pay their bills each month according
to Fiserv research. Within BillMatrix Next, electronic payments are
accepted through a variety of channels including online, mobile,
automated phone system (IVR) and customer assisted phone system (CSR).
Additionally, the platform is connected to a walk-in payment network
where cash payments are accepted at more than 22,000 locations.

BillMatrix Next also connects customers to digital wallets that offer
one-time, recurring and automatic payment tools providing a new level of
efficiency when paying bills.

In a world that is moving faster than ever before, Fiserv helps clients
deliver solutions that are in step with the way people live and work
today – financial services at the speed of life. Learn more at

Additional Resources

  • BillMatrix Next video and brochure –
  • Eighth Annual Billing Household Survey –
  • Mobile Billing and Payment: Consumer Preferences and Billers’
    Strategic Response –
  • Biller Solutions from Fiserv at Utility Payment Conference, Spokane,
    Washington, September 12-15 in booth 213

About Fiserv

Fiserv, Inc. (NASDAQ: FISV) enables clients to achieve best-in-class
results by driving quality and innovation in payments, processing
services, risk and compliance, customer and channel management, and
business insights and optimization. For more than 30 years, Fiserv has
been a global leader in financial services technology. Fiserv is a
FORTUNE 500 company and in 2016 was honored to be named a FORTUNE
magazine World’s Most Admired Company for the third consecutive year. In
2015, the company was recognized among Forbes magazine’s America’s Best
Employers. For more information, visit



Media Relations:
Elizabeth McMillan, APR
Corporate Communications
Fiserv, Inc.

Mark Jelfs
Manager, Public Relations