LISLE, Ill.–(BUSINESS WIRE)–Two-thirds (67%) of all teller assist units (TAUs) currently installed
in the United States are manufactured by Glory, according to the latest
Teller Automation and Branch Transformation report by strategic research
and consulting company RBR. Furthermore, at the end of 2016 in the U.S.,
Glory accounted for 65% of teller cash recyclers – the primary component
of TAUs for the teller automation market.
Glory is the leading provider of teller cash recycling units in 18
countries, manufacturing a range of TAU recyclers and dispensers,
including the RBG series and Vertera series cash recyclers.
In recent years, banks and financial institutions have responded to
changing customer behavior and evolving cost pressures by adjusting the
format, technology and staffing levels of their branches with a general
move towards teller automation. The report by RBR found that the most
significant drivers of TAU deployment continue to be increased
efficiency, security and accuracy compared to manual teller systems.
Another factor is redeployment of staff to more advisory-based roles as
branches move away from traditional teller windows.
The report, which looked at TAU installations up to the end of 2016 and
forecasts to 2021, found that there were over 185,000 TAUs installed
worldwide as of last year. Of these, 69% were recyclers and 31% were
dispensers, the former having seen a compound annual growth rate of 9%
since 2012. RBR predicts that the number of TAUs installed globally will
increase to over 196,000 by the end of 2021. The largest market for TAUs
will continue to be the U.S. at an expected 40% of global shipments.
Chris Reagan, President, Americas at Glory Global Solutions, commented:
“RBR’s report shows that teller automation remains a key element within
our US customers’ branch transformation efforts. We are pleased that so
many banks, credit unions and other US financial institutions choose
Glory to enable increased efficiency, security and customer engagement.”
RBR’s Teller Automation and Branch Automation report is a bi-annual
assessment of the current deployment levels of TAUs among banks and
other financial institutions. It also evaluates the future potential for
TAUs and other new teller automation solutions in 26 countries
worldwide, identifying the main market drivers and inhibitors of TAU
deployment. RBR interviewed 86 institutions for the report and took data
from a further 46 institutions.
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About Glory Global Solutions
Glory Global Solutions is a global leader in secure cash management
solutions. Operating across the financial, retail, cash center and
gaming industries, businesses in more than 100 countries rely on our
solutions to enhance staff efficiency, reduce operating costs and enable
a better customer experience.
Headquartered in the UK, Glory Global Solutions is a wholly owned
subsidiary of GLORY Ltd. Employing over 3,000 professionals worldwide
with dedicated R&D and manufacturing facilities across Europe, Asia and
North America, Glory Global Solutions is GLORY’s international sales and
service organization. Built on a rich customer-focused,
technology-driven heritage spanning almost a hundred years, GLORY is a
pioneer in the development and manufacture of cash management, vending
and automatic service equipment.
RBR is a strategic research and consulting firm with three decades of
experience in banking and retail automation, cards and payments. It
assists its clients by providing independent advice and intelligence
through published reports, consulting, newsletters and events.
Glory Global Solutions
Director of Global Marketing
(0) 7887 052366