iQor to Present at Parks Associates CONNECTIONS™: The Premier Connected Home Conference

20th-annual event addresses converging IoT ecosystems for the
connected consumer

ST. PETERSBURG, Fla.–(BUSINESS WIRE)–#IoT–iQor announced today that Autumn Braswell, Chief Operating Officer,
Enterprise Solutions, LinQ, will speak at CONNECTIONS™:
The Premier Connected Home Conference
, May 24-26, in San Francisco.

Braswell will participate in the session, “Support Strategies to
Integrate Smart Devices in the IoT,” on Thursday, May 26, 2016, at 10:30
am PST. The interactive panel, moderated by Patrice Samuels, Research
Analyst, Parks Associates, examines the challenges created by
connectivity in smart home devices, from installation to ongoing updates.

Parks Associates research shows nearly 50% of U.S. broadband households
plan to buy a smart home product in 2016, and two-thirds already have at
least one Internet-connected entertainment device.

Many connected home device owners report problems with setup, and over
40% would be willing to pay $10/month for a support service. These new
needs, alongside the promise of new revenues, have pushed IoT and smart
home providers into new and unfamiliar roles of support. This session
examines strategies for these companies as they enter this new territory
and areas that need support. Panelists will also discuss the challenges
for smart home and IoT providers and identify areas for partnership and

“IoT-enabled devices are changing how consumers interact with and
experience brands,” said Braswell. “Smarter technology requires smarter
service. As different connected devices, platforms, and apps converge in
the home, it’s now more important than ever for brands to understand and
integrate their customer and product ecosystems to deliver a consistent
and positive experience.”

About iQor

iQor provides global customer interaction and product support solutions
in 18 countries. Our 35,000 employees solve our client’s most strategic
problems. We partner with many of the world’s best-known brands to
deliver product and customer support solutions that span the consumer
value chain, from customer care and receivables management to product
diagnostics and repair services. Our award-winning technology, logistics
and analytics platforms enable us to measure, monitor and analyze brand
interactions, improve business process and find operational efficiencies
that lead to superior outcomes for our partners across the customer and
product lifecycles. For more information, please visit us at
or follow us at


Parks Associates’ 20th-annual CONNECTIONS™:
The Premier Connected Home Conference
will take place May 24-26 at
the Hyatt Regency San Francisco Airport in San Francisco. CONNECTIONS™
hosts over 650 executives from the connected entertainment, IoT, and
smart home industries and is focused specifically on strategies to fully
engage consumers in the connected home experience.


Robert Burke, 646-274-3044