Magellan Health Says Many EAPs Not Ready for Workforce 2020

Key Factors Include Millenials and a Growing Virtual Employee Base

Health, Inc.
(NASDAQ: MGLN) today said that many employee assistance
programs (EAPs) do not address the challenges of the workplace of 2020,
having been created in the 1990s when the workforce was radically
different than it is today.

“By 2020, Millenials will make up 46 percent of all workers in our
country, resulting in a strong shift in workplace culture and behavior,”
said Lynn Hamilton, senior vice president of Magellan Healthcare’s
employer business. “At the same time, there are a significant percentage
of Baby Boomers waiting longer to retire, members of Generation X taking
on senior leadership positions, and individuals in their seventies and
eighties remaining in the workforce. The one-size-fits-all approach to
employee assistance programs is mired in the workplace of 30 years ago,
and absent the technological and mobile capabilities necessary to engage
employees of all ages located in the office or working remotely.”

Magellan identified five features of an EAP ready to tackle the
challenges of Workforce 2020:

  • Computer-Based Cognitive Behavioral Therapy helps employees
    manage behavioral health concerns including anxiety, insomnia,
    Obsessive Compulsive Disorder (OCD), depression and substance abuse.
    Proven to be as effective as in-person therapy, computer-based
    cognitive behavioral therapy allows employees to manage their
    conditions when and where they are most comfortable through online
    modules accessible on any device.
  • Tele-Coaching affords employees the opportunity for live
    coaching with a behavioral health expert over the phone without having
    to take time out of work or having to leave their homes. Coaches
    provide help and motivation in resolving common problems and in
    improving health and well-being.
  • Live Chat allows employees to get instant assistance online for
    their questions and concerns and to speak with an expert
    confidentially to help find resources for a wide variety of personal,
    family and work-related concerns.
  • Incentives and Rewards as a part of an integrated wellness
    program help encourage employees to improve their own health. Using
    games and real-world rewards, employees are motivated to take charge
    and get healthy.
  • Cultural Competency ensures that EAP resources are
    prepared and knowledgeable when talking to a blend of ethnic and
    social groups.

“While small upgrades and patches can help older EAPs, a new era
requires a new approach,” said Hamilton. “Employees are still looking to
access the resources available in traditional employee assistance
programs, but they are looking to do so in a way that fits their
lifestyle and habits. Combining best practices with cutting-edge
technological capabilities, Magellan offers the best of both worlds to
help employers provide their employees with the tools necessary to
succeed and thrive.”

Learn more about Workforce 2020 by clicking here.

About Magellan Health: Headquartered in Scottsdale, Ariz., Magellan
Health, Inc.
is a leader in managing the fastest growing, most
complex areas of health, including special populations, complete
pharmacy benefits and other specialty areas of healthcare. Magellan
develops innovative solutions that combine advanced analytics, agile
technology and clinical excellence to drive better decision making,
positively impact health outcomes and optimize the cost of care for the
members we serve — all within a customer-first culture. Magellan’s
customers include health plans and other managed care organizations,
employers, labor unions, various military and governmental agencies and
third-party administrators. For more information, visit


Magellan Health, Inc.
Media Contact:
Colleen Flanagan
Johnson, 860-507-1923

Renie Shapiro Silver, 877-645-6464