Maps Credit Union Adds Cummins Allison Self-Service Coin Machine to Reduce Wait Times

MT. PROSPECT, Ill.–(BUSINESS WIRE)–#coincountingCummins
Allison
, the leading innovator and provider of coin, currency and
check processing technology as well as ATMs, today announced Maps Credit
Union, located in Salem, Oregon, has installed Cummins Allison’s Money
Machine® 2
self-service coin counters in three of its branches to
reduce wait times and improve member satisfaction.

Though many members conduct their business online, those who visit one
of the credit union’s eight full-service branches often have more
complicated, time-consuming transactions, such as counting coins. “When
our tellers had to run back to the vault to run coins, it made the wait
that much longer,” said Traci Kendall, vice president of branch
operations at Maps.

The #1 Goal: Reduce Wait Times in Local Branches

In hopes of shaving two minutes off every transaction that included
processing coins, Maps decided to test a Cummins Allison Money Machine 2
with a bin collection system. Instead of spending their time running
coins and changing bags, employees simply process the receipts that
members bring them after the members run their coins through the
self-service machines.

After installing Cummins Allison coin
machines
and making other process and technology improvements in
three of its branches, Maps achieved its goal of reduced wait times and
improved member satisfaction. “We’ve definitely seen an improvement in
how our members view their wait time in the branch,” said Kendall.
“Those surveyed are giving us better scores when we ask about their wait
time – particularly in the branches that have self-service coin
machines.”

Making Fundraising—and Banking—More Fun

The coin machines also help Maps support community events, such as the
annual penny drive held by a local school to benefit a children’s
hospital. “After the penny drive, the school would actually bring the
pennies to our branch in five-gallon buckets,” said Kendall. “They would
drop them off and then come back to find out the totals and do the
accounting piece. It could take us all day to get through counting all
those coins.” With the self-service machines, students can find out how
much they have in a fraction of the time because they’re running the
coins themselves. Kendall added, “It’s almost as exciting as hitting the
jackpot on the slot machine. It makes banking fun.”

“We understand the importance of member satisfaction,” said Bob Gibson,
vice president, branch operations, Cummins Allison. “Adding the Money
Machines provides a differentiating service and helps them meet their
operational goals. We’re proud to partner with Maps Credit Union on this
accomplishment.”

The credit union plans to install a self-service
coin machine in each of its full-service branches.

To learn how your credit union can benefit from a Cummins Allison coin
counter visit us at: www.cumminsallison.com/moneymachine.

About Maps Credit Union

When it was founded as Salem Public School Teachers Credit Union in
1935, Maps Credit Union served just 17 members. Today, it serves more
than 51,000 and manages more than $550 million in assets. In keeping
with its mission of “Every Member Benefits,” Maps offers affordable and
competitive loan and savings rates. It also asks for member feedback via
surveys on a regular basis – with the goal of improving its members’
experience.

About Cummins Allison

Cummins Allison is the leading innovator and provider of check, currency
and coin handling solutions, as well as full-function ATMs. Our
world-class sales and service network includes hundreds of local
representatives in more than 50 offices in North America, 6 wholly-owned
subsidiaries and is represented in more than 70 countries around the
world. For more information about our award-winning solutions, visit www.cumminsallison.com.

Contacts

Carol Moore – Vice President Marketing
Cummins Allison Corp.
Tel:
847.759.6403
moorec@cumminsallison.com
or
Audrey
Pennisi
Outlook Marketing Services, Inc.
Tel: 312-957-8913
audrey@outlookmarketingsrv.com