Mercer and ConsejoSano launch first ever digital health care platform for employers with Spanish speaking employees

“Always on” service overcomes both language and cultural barriers to
higher engagement, better outcomes and lower costs

announced today that it has formed an alliance with ConsejoSano
to provide employers and their employees and dependents the first and
only telehealth service in the US tailor-made to meet the language as
well as important cultural needs of native Spanish-speakers. With this
alliance, Mercer will combine its world class health benefits consulting
capabilities and market reach with ConsejoSano’s unique Hispanic health
platform to serve the fast-growing Spanish-speaking population. Terms of
the agreement were not disclosed.

ConsejoSano is designed to help employers simplify care, increase
engagement, and lower costs related to Spanish-speaking employees.
ConsejoSano offers the only telehealth service that instantly connects
callers to native Spanish-speaking doctors for general health needs,
which helps employees to build trust and avoid unnecessary emergency
room visits. The service also addresses other key concerns for Spanish
speaking employees such as emotional or stress issues, proper nutrition,
and chronic conditions. Accessible from any phone or a mobile app, 24
hours a day, 7 days a week, with unlimited calls, ConsejoSano is also
the only telehealth service in the US that provides doctors with a
shared cultural background and whose primary language is Spanish, rather
than translator services or doctors who speak Spanish as a second

More efficient use of health care resources and earlier identification
of health issues result in dramatic cost savings for both employers and
employees. ConsejoSano resolves over 60% of medical issues immediately
upon the first call, before the need for a more expensive in-person or
telemedicine visit.

“As the diverse health needs of the US population grow, so does the need
for doctors who can understand and empathize with the language and
cultural context of their patients,” said Mercer’s Dr. David Kaplan,
Leader of Mercer Health Innovation LABS. “The introduction of
ConsejoSano comes at a critical time for US employers. The Spanish
speaking population represents nearly 54 million people and of those, 22
million are actively part of the US workforce. Despite this enormous
demographic transition, Hispanic employees are not well served by
existing services. ConsejoSano’s telehealth solution is groundbreaking
in its approach to helping employers – and now, our clients – create and
foster a diverse and inclusive workforce.”

“ConsejoSano is part of a solution to the pressing need for the US
health care system to become bilingual,” said Abner Mason, CEO of
ConsejoSano. “Many Spanish-speakers disengage from the health care
system altogether because of language and cultural barriers, lack of
insurance coverage, or a lack of knowledge about how the US health care
system works. We have been overwhelmed by the enthusiasm and response
from our early clients and their employees, and appreciate the
recognition by Mercer.”

The Mercer alliance with ConsejoSano follows the recently announced
alliance with the fertility services provider Progyny,
another industry leading solution that Mercer’s Health Innovation LABS
team is helping deliver to the market.

The Mercer LABS team continuously researches the health care landscape,
evaluates emerging trends and identifies promising solutions. The Mercer
LABS team engages with innovative companies to accelerate the
development of their ideas and test them with forward-thinking
employers. Their work helps employers navigate the rapidly changing
health care environment, launch clinically-impactful programs and
improve the health of their employees and families.

About Mercer

Mercer is a global consulting leader in talent, health, retirement and
investments. Mercer helps clients around the world advance the health,
wealth and careers of their most vital asset – their people. Mercer’s
more than 20,000 employees are based in 43 countries and the firm
operates in over 140 countries. Mercer is a wholly owned subsidiary of Marsh
& McLennan Companies
(NYSE:MMC), a global professional services
firm offering clients advice and solutions in the areas of risk,
strategy and people. With 57,000 employees worldwide and annual revenue
exceeding $13 billion, Marsh & McLennan Companies is also the parent
company of Marsh,
a leader in insurance broking and risk management; Guy
, a leader in providing risk and reinsurance intermediary
services; and Oliver
, a leader in management consulting. For more information,
Follow Mercer on Twitter @Mercer.

About ConsejoSano

is the leading Hispanic health platform in the US, helping both payers
and providers to simplify care, increase engagement, and lower costs
related to care for Spanish-speakers. It is the only telehealth service
in the country that offers unlimited, 24/7 access to native
Spanish-speaking doctors. The website can be accessed or mobile apps
downloaded at


Bruce Lee, +1 212-345-0553
+1 310-696-9585