New Prudential service helps employers to manage ADA’s complex requirements

Group Insurance
, a business of Prudential Financial, Inc., (NYSE:
, today began offering a new service to help employers meet the
needs of employees who need accommodation through the Americans with
Disabilities Act.

Companies with 500 or more employees can get help from ADAdvocateTM
Accommodation Support Services
, a new offering which helps remove
some of the administrative burden employers face when complying with
expanded ADA requirements introduced in 2008. The requirements have been
so challenging, that in May the Equal Employment Opportunity Commission
published new guidance about how to comply with the law, with a
particular focus on its requirements for leave of absences. ADA was
initially enacted in 1990 to prevent discrimination based on disability.

Managing ADA’s requirements

“Employers struggle to comply with the ADA and address the needs of
employees in the workplace while still maintaining productivity,” said
Jake Biscoglio, vice president, absence and disability, for Prudential
Group Insurance. “We want to help. ADAdvocate assists employers in
cutting through the confusion to develop accommodation plans that help
employees, comply with ADA and work for their businesses.”

Employers may choose from three options:

  • Full Administration: Adopt a full suite of ADA workplace accommodation
    support, including compiling medical documentation, interactive
    discussion support, employee communications, accommodation tracking,
    monitoring and reporting.
  • Assessment-only Referrals: Supplement in-house administration
    with Prudential’s ad hoc assistance on specific, often complex
    accommodation requests.
  • Leave Only: Get assistance managing ADA leave accommodation requests
    that may occur when an employee exhausts or is not eligible for Family
    Medical Leave.

Employers surveyed for Prudential’s report, “Is
ADA the New FMLA? Insights on Outsourcing Employer Compliance Support
agreed that having ADA service capabilities
are vital, but aren’t sure where to begin or understand ADA’s
requirements. For example, a quarter of the respondents say they don’t
have processes to help them identify stay at work accommodations, though
just about all employers said it’s vital to do so. Surprisingly, five
percent of those surveyed said they have no ADA program—or don’t even
know if they have one.

“Managing ADA’s provisions requires a specialized staff and we
understand most companies don’t have the in-house resources to
effectively administer the requirements,” said Terrie Sorensen, vice
president of disability product management, Prudential Group Insurance.
”Our experts, including vocational rehabilitation and clinical staff,
become part of the employer’s team to relieve an administrative burden,
manage workforce productivity and help to minimize the risk of
litigation or penalties for noncompliance.”

About Prudential Group Insurance

Prudential Group Insurance manufactures and distributes a full range of
group life, long-term and short-term disability and corporate and
trust-owned life insurance in the U.S. to institutional customers
primarily for use in connection with employee and membership benefit
plans. The business also sells critical illness, accident, accidental
death and dismemberment and other ancillary coverages and provides plan
administrative services in connection with its insurance coverages.
Group Insurance coverages strive to facilitate protection from risks
that are difficult to predict, thus fostering overall financial wellness
for employees and their families.

About Prudential Financial, Inc.

Prudential Financial, Inc. (NYSE: PRU), a financial services leader with
more than $1 trillion of assets under management as of December 31,
2016, has operations in the United States, Asia, Europe and Latin
America. Prudential’s diverse and talented employees are committed to
helping individual and institutional customers grow and protect their
wealth through a variety of products and services, including life
insurance, annuities, retirement-related services, mutual funds and
investment management. In the U.S., Prudential’s iconic Rock symbol has
stood for strength, stability, expertise and innovation for more than a
century. For more information, please visit

Prudential, the Prudential logo and the Rock symbol are service marks
of Prudential Financial, Inc. and its related entities, registered in
many jurisdictions worldwide. Group coverages issued by The Prudential
Insurance Company of America, 751 Broad Street, Newark, N.J.



Sheila Bridgeforth, 973-802-6852