New UnitedHealthcare Health Benefits Store in Fullerton Offers Enhanced Experience for People Eligible for Medicare

  • Newest Asian Resource Center will offer customer service, health
    education and other support to people eligible for Medicare, with a
    focus on serving the Asian-American community
  • Community leaders and UnitedHealthcare executives celebrated the
    opening of the new storefront today with a ribbon-cutting ceremony

FULLERTON, Calif.–(BUSINESS WIRE)–UnitedHealthcare today opened its newest health benefits store to
provide enhanced customer service support and health education
opportunities customized for the Asian-American community in Orange
County.


UnitedHealthcare opened the Asian Resource Center – 1401 S. Brookhurst
Road, Suite 105, in Fullerton – to serve the approximately 70,000
Asian-American Medicare beneficiaries in Orange County, making it the
first of its kind in Orange County. It is also the first
UnitedHealthcare storefront staffed by representatives who speak
Chinese, Korean and Vietnamese, enabling the staff to offer customized
in-language support for more people.

Community leaders joined UnitedHealthcare executives at a ribbon-cutting
ceremony for the new storefront, which is the company’s eighth
storefront dedicated to serving Asian-American communities in the United
States and the third such store in California.

“UnitedHealthcare is opening this newest storefront in Orange County to
provide people eligible for Medicare with simple, personalized
information about their Medicare coverage as well as their health and
well-being needs,” said Chris Law, national vice president,
UnitedHealthcare’s Asian Initiatives. “We hope this new storefront adds
a personal touch to the health care experience of our plan participants
in Orange County.”

Orange County Medicare beneficiaries and caregivers can stop by the
store to learn about their Medicare coverage options.

People can receive personalized customer service at the store, directly
from a Customer Care representative who speaks their preferred language,
whether it’s Chinese, Korean or Vietnamese. Customer Care
representatives can answer questions and can help connect people with
community resources and social services to support their health and
well-being.

The UnitedHealthcare representatives at the Asian Resource Center can
also assist community members who need help with translation of
documents, including materials not related to their Medicare plan, such
as documents related to Social Security benefits or obtaining a driver’s
license.

UnitedHealthcare will also host free public health education events for
seniors and other beneficiaries at the store. Upcoming events include
Medicare 101 seminars at 11 a.m. on the last Thursday of each month from
May through July.

UnitedHealthcare was one of the first health insurers to provide
culturally relevant health care services to Asian Americans. The company
founded its Asian Initiatives business in 1994 and established an office
in New York City’s Chinatown to serve local Asian Americans.

In California, UnitedHealthcare operates storefronts in Alhambra and
Koreatown. In addition, the company opens MedicareStores nationwide each
fall during the Open Enrollment Period to support beneficiaries shopping
for new Medicare coverage, including a store on Whittier Boulevard in
Los Angeles last fall.

“Medicare can be complex and confusing, especially for people who speak
English as a second language. We hope our new storefront in Fullerton
will make it as simple as possible for people to find the plan that
works best for them and receive the support they need to make the most
of their benefits,” said Mike McCarthy, CEO of UnitedHealthcare Medicare
& Retirement in Southern California. “We look forward to serving our
neighbors and offering our plan participants a personalized customer
service experience at this new location.”

UnitedHealthcare is the nation’s largest business dedicated to meeting
the health and well-being needs of seniors and other Medicare
beneficiaries, with more than 11 million people enrolled in its Medicare
plans.* For more information, visit www.UHCAsian.com.
Medicare beneficiaries and caregivers can also find helpful information
translated into Chinese, Korean and Vietnamese at www.MedicareMadeClear.com.

UnitedHealthcare serves nearly 3.5 million people throughout California
with a network of 365 hospitals and nearly 95,000 physicians and other
care providers statewide.

About UnitedHealthcare
UnitedHealthcare
is dedicated to helping people nationwide live healthier lives by
simplifying the health care experience, meeting consumer health and
wellness needs, and sustaining trusted relationships with care
providers. The company offers the full spectrum of health benefit
programs for individuals, employers, military service members, retirees
and their families, and Medicare and Medicaid beneficiaries, and
contracts directly with 1 million physicians and care professionals, and
6,000 hospitals and other care facilities nationwide. UnitedHealthcare
is one of the businesses of UnitedHealth Group (NYSE: UNH), a
diversified Fortune 50 health and well-being company. For more
information, visit UnitedHealthcare at www.uhc.com
or follow @myUHC on Twitter.

*CMS Data, 2016.
All other statistics in this release
can be attributed to UnitedHealthcare Internal Data, 2015.

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Contacts

UnitedHealthcare
Matt Rodriguez, 714-252-0479
matt.rodriguez@uhc.com