– Quill Quality Score launches today to benchmark & improve website
– New research ranked quality of leading fashion brands’ website
– Leading retailers left vulnerable to disintermediation, missing out
on sales due to low quality Primary Content on websites
LONDON–(BUSINESS WIRE)–Quill Content, the global leader in Primary Content production, has
today launched the Quill Quality Score, a content-auditing service that
enables retailers to benchmark their website content against competitors
and industry best practice. With the Quill Quality Score retailers can
identify areas for improvement and ultimately boost sales.
The benchmarking system is designed to assess the quality of an online
retailer’s evergreen Primary Content – the core pre-purchase content
that aims to convert a captive browser into a buyer at the point of
purchase. It gives the retailer a clear sense of any weaknesses in this
critical layer of content that may be hindering their website conversion
rates, search engine traffic and other key performance metrics.
The Quill Quality Score assesses a retailer’s core Primary Content
assets – typically product descriptions, category descriptions,
how-to/buying guides and, where appropriate, the extent of content
localisation, before assigning a score to each.
The score is derived from Quill Content’s proprietary benchmarking
system – created from consumer research and aggregated performance data,
drawn from the tens of thousands of pieces of Primary Content created by
Quill Content across the ecommerce sector.
Each Primary Content type is assessed according to bespoke criteria. For
example, product descriptions are assessed for their impact on
conversion rates, category descriptions are assessed for their impact on
organic search traffic, while how-to and buying guides are assessed for
their impact on cross/up-selling.
The Quill Quality Score reveals some interesting industry trends. For
example, even though 98% of consumers1 cite inaccurate or
incomplete content as the reason for failing to make a purchase,
aggregate scores indicate that a remarkable 71% of online apparel
retailers don’t even provide essential information on how a garment will
fit in their product descriptions.
Nike leads fashion pack with product descriptions
Coincident with the launch, Quill Content has completed an analysis of
90 leading fashion brands’ Primary Content, highlighting large
disparities in quality. For instance, looking at scores for product
descriptions – one key facet of Primary Content – indicates that, while
many retailers have incomplete and unhelpful product descriptions, some
are getting it right. US sportswear giant Nike is at the top of
the list, with Dutch clothing company G-Star RAW, UK fashion
e-tailer Boden and outdoor wear specialists Timberland all
Ed Bussey, founder and CEO at Quill Content, said,
“Many retailers are creating award-winning creative campaigns and
investing millions in intelligently-targeted media buying, only to fall
at the final hurdle because they treat Primary Content as an
afterthought. Getting the basics right should be non-negotiable.”
“After all, there’s little point driving traffic to your website, only
for the website itself to put customers off at the point of purchase.
Where the money is really made is in high volume, evergreen, informative
and compelling Primary Content at the end of the purchase funnel.”
Disruption from aggregator retailers
The Quill Quality Score has been launched as retail marketplaces, such
as Amazon, eBay and Asos, continue to rapidly gain market share at the
expense of traditional retailers. Their agility and approach of
outsourcing non-core competencies enables them to flexibly respond to
changes in the market and consumer expectations, offering seamlessness
and a quality shopping experience.
“The rise of excellent digital experiences often at low prices has
raised consumers’ expectations, making it all the more important for
brands to offer a high-quality shopping experience” adds Bussey. “In
this context, getting Primary Content right is a critical building block
to remaining competitive.”
For more information on Quill Quality Score or to request a Quill
Quality Score, please visit: http://www.quillcontent.com/quill-quality-score
About Quill Content
Quill Content is redefining the future of digital content production. We
specialise in Primary Content – the critical pre-purchase information on
ecommerce sites that converts browsers into buyers (e.g. product
descriptions, how to videos, travel destination guides).
Our innovative cloud technology platform enables our global network of
vetted, multi-language content creators to produce high-performing
digital content at unparalleled speed and scale.
We work with global businesses including Google, House of Fraser, eBay,
Zalando, AXA, Virgin Holidays and Regus.
Quill Content has been named one of Britain’s most exciting and
disruptive businesses with inclusion in the Deloitte Fast 50, Santander
Breakthrough50, Smarta100 and Real Business Growing Business Awards.