LAKELAND, Fla.–(BUSINESS WIRE)–Publix Pharmacy ranked “Highest in Customer Satisfaction with
Supermarket Pharmacies, Eight out of the Last Ten Years” according to
J.D. Power’s 2016 U.S. Pharmacy Study, a customer satisfaction benchmark
study that provides pharmacy-specific performance comparisons among
brick and mortar pharmacies.
“Being recognized by our pharmacy customers in this manner demonstrates
our focus on the customer experience within our stores,” said Maria
Brous, Publix director of media and community relations. “We are
committed to exceeding our customers’ expectations and helping them
achieve their health and wellness goals. We are proud of our pharmacy
staff for delivering on this commitment each and every day.”
The 2016 U.S. Pharmacy Study was based on responses from 14,789 pharmacy
customers who filled a new prescription or refilled a prescription
during the three months prior to the survey period, May-June. The survey
measured prescription ordering/pick-up process, store, non-pharmacist
staff, cost competitiveness and pharmacist. Publix Pharmacy ranked
highest in four of the five study factors. For more information, visit
the J.D. Power website at www.jdpower.com.
Publix is privately owned and operated by its 187,500 employees, with
2015 sales of $32.4 billion. Currently Publix has 1,134 stores in
Florida, Georgia, Alabama, Tennessee, South Carolina and North Carolina.
The company has been named one of Fortune’s “100 Best Companies
to Work For in America” for 19 consecutive years. In addition, Publix’s
dedication to superior quality and customer service is recognized among
the top in the grocery business. For more information, visit the
company’s website, corporate.publix.com.
Publix Super Markets
Maria Brous, 863-680-5339