San Antonio Shoemakers Notifies Customers Of Computer Intrusion and Incident Resolution

SAN ANTONIO, Texas–(BUSINESS WIRE)–San Antonio Shoemakers (SAS) announced today it has recently learned of
a computer intrusion that affected checkout systems at a number of
locations and may impact some of its customers. Upon discovery of the
issue, SAS promptly contacted law enforcement and engaged highly
regarded outside cybersecurity experts to investigate the incident and
secure its network. The investigators have determined that the checkout
systems used by a number of SAS retail stores in the United States and
our customer service center were infected with a type of malicious
software program, or “malware,” designed to steal credit or debit card
information when payments are processed, including the cardholder’s
name, payment card number, security code and expiration date. There is
no evidence that other customer information, such as contact
information, Social Security numbers (which SAS never collects) or PINs,
was affected by this incident.

Based on the current assessment by SAS and its external cybersecurity
experts, the attack potentially put at risk payment cards used in
purchases made at SAS locations listed here
between the dates of April 21, 2016, the earliest date when the malware
was installed on any system, and June 13, 2016, by which time the
malware was removed from all affected systems. The malware no longer
presents a threat to customers using payment cards at our stores. There
is also no indication SAS’s online store was affected by this computer

“We sincerely apologize for any inconvenience this computer intrusion
may cause our customers and want to assure them that protecting the
security of our customers’ payment card information is a top priority
for us,” said Nancy Richardson, CEO of San Antonio Shoemakers. “We
understand that every time our customers use a credit card in our stores
they are trusting us to keep that information secure. We recognize once
trust is broken, you must earn it back. We are committed to doing that.
We urge our customers to monitor their accounts and pay close attention
to any suspicious activity. As an added precaution, we are making
identity protection services available to all potentially affected
customers for two years, at no cost to them.”

To learn more, including additional information about the identity
protection services being offered, please visit

About SAS:

In 1976, San Antonio Shoemakers (SAS) started a quiet revolution in
footwear offering superb craftsmanship and extraordinary comfort.
Co-founders Terry Armstrong and Lew Hayden countered a national trend of
diminishing quality and cheap foreign manufacturing when they began
making shoes that set a new standard in footwear. Today, the company
still makes handcrafted shoes in Texas to exacting standards with the
very best materials available, making its own shoe forms so that it can
offer an unparalleled fit—88 sizes for women and 104 for men—and
astonishing comfort. Carried in 200+ SAS stores and in retailers in the
United States, Canada, Mexico, Australia, Korea, Kuwait, UAE, Saudi
Arabia, Panama, Chile, Israel, and England—the San Antonio Shoemakers
brand is a humble American success story, and continues to be a
family-owned enterprise driven by an obsession with fit and quality.
Inspiring an ardent customer-base for decades, San Antonio Shoemakers
continues to take extra steps, so customers can too.


San Antonio Shoemakers
Fran Yanity, 210-921-7303