Walgreens Study Shows Pharmacy Interventions Significantly Reduce Health Care Costs and Improve Outcomes

DEERFIELD, Ill.–(BUSINESS WIRE)–Pharmacy interventions for patients starting new medications can improve
adherence, lower health care utilization and reduce overall health care
costs, according to a new study released by Walgreens. The study,
“Improving Medication Adherence and Healthcare Outcomes in a Commercial
Population Through a Retail Pharmacy Chain,” is one of the first to
quantify the total savings this type of approach to medication
management can generate for patients and payers. It was presented at the
Academy of Managed Care Pharmacy (AMCP) Conference in Orlando, Fla. last

“This data demonstrates that reaching patients when they start new
medications through multiple pharmacy-led channels, including one-on-one
consultations, can play an important role in driving better health
outcomes,” said Harry Leider, M.D., Walgreens chief medical officer.
“These interventions, along with ongoing support from pharmacy staff,
translate into patients being less likely to end up in high-cost
settings like the hospital or emergency room.”

The study, conducted as a collaboration between Walgreens Health
Services and Outcomes Research and IMS Health, evaluated patients
starting new medications across 16 drug classes, and analyzed the
difference in outcomes between patients who received pharmacy
interventions at Walgreens, and a control group of matched non-Walgreens
control patients over a six-month period. The interventions included
pharmacist consultations, both face-to-face and over the phone, and
reminders for prescription refills and pick-up via automated calls, text
messages and e-mail.

Highlights from the study show that benefits for the patient group
receiving pharmacy interventions included:

  • Total 6-month cost savings of $164, or 3 percent per patient
  • 3 percent greater medication adherence
  • Nearly 2 percent lower hospital admissions
  • Nearly 3 percent lower emergency room visits and $38 lower emergency
    room costs per patient

The Walgreens Health Services and Outcomes Research team consists of
scientists and analysts who conduct analyses and studies to evaluate the
impact of products and services to improve health status, quality of
care and health care costs. These applied studies are often published in
peer reviewed journals and presented at scientific conferences to
validate study integrity.

About Walgreens

Walgreens (www.walgreens.com),
the nation’s largest drugstore chain, is included in the Retail Pharmacy
USA Division of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), the first
global pharmacy-led, health and wellbeing enterprise. More than 8
million customers interact with Walgreens each day in communities across
America, using the most convenient, multichannel access to consumer
goods and services and trusted, cost-effective pharmacy, health and
wellness services and advice. Walgreens operates 8,173 drugstores with a
presence in all 50 states, the District of Columbia, Puerto Rico and the
U.S. Virgin Islands. Walgreens digital business includes Walgreens.com,
drugstore.com, Beauty.com, SkinStore.com and VisionDirect.com. Walgreens
also manages more than 400 Healthcare Clinic and provider practice
locations around the country.


Jim Cohn, 847-315-2950